Returns & Exchanges

Each piece is made for you when you order it. If it arrives damaged, defective or wrong, we’ll make it right.

If your order arrives damaged, defective or wrong

We’ll replace it or refund it, your choice, at no cost to you. Email support@shop7thbay.com within 30 days of delivery with:

• your order number
• a photo of the problem
• a photo of the shipping label, if the package itself was damaged

In most cases you won’t need to send the item back.

If it doesn’t fit, or you’ve changed your mind

Because every piece is made to order, we can’t accept returns or exchanges for the wrong size, a change of mind, or an item ordered by mistake. Please check the size guide on the product page before you order. Not sure which size to pick? Email support@shop7thbay.com first and we’ll help you choose.

Exchanges

We don’t swap items directly. If you’d like a different size or color, you’re welcome to place a new order.

Refunds

Refunds go back to the payment method you used. Once we’ve approved a refund, it usually shows on your statement within 5–10 business days, depending on your bank. If you paid with Klarna or another pay-later option, the refund is applied to that plan.

Cancelling an order

Orders go into production quickly. Email support@shop7thbay.com as soon as you can; if production hasn’t started, we’ll cancel and refund in full. Once it has, we can’t cancel.

Getting the size right

Check the size guide on each product page before you order. Between sizes? Size up if you like room to layer, or stay true to size for a cleaner fit.